Customer Services

Customer Services

Our Customer Service team members are the friendly faces and voices you interact with when visiting or calling one of our locations. Our team supports you by:

  • A team member will answer your call 24/7, and we are available to respond to emergency situations. Please reserve after hours calls for urgent or emergency requests.

  • Ensuring everyone has the correct information to pick, pack, and deliver your products when you place your order online or via email.

  • Assisting clients with questions related to product availability and usage—if we cannot provide an answer, we will find one with the help of our veterinarians.

South West Ontario Veterinary Services Reception desks